Recover a website after losing its server

If a server is deleted at the cloud provider, or is lost for another reason, its websites go offline and the backups stored on it are gone with it. Their off-site backups are not: from those, Netkeel can rebuild each website on another server in one step.

Note

This needs an off-site backup. Off-site backup is on by default for new servers; if it was switched off for the lost server, its websites can’t be recovered this way.

Recover the website

1. If you don’t have another server, create one first.
2. Open the website. A banner says its server no longer exists.
3. Click Recover on another server.
4. Choose:
   • the Backup to recover from (the latest is selected),
   • the Server to put the website on,
   • the Domain. The website’s own domain is filled in. A website that only had a Netkeel preview address needs a domain you own.
5. Click Recover website.

Netkeel creates the website on that server, brings the backup back from off-site storage and restores its files, database and settings. This runs in the background; follow it under the bell icon.

When it is done, the recovered website appears under Websites, and the old one is removed. Its other off-site backups move to the recovered website, so you can still restore any of them.

Afterwards

• Point your domain’s DNS to the new server, then take the website live.
• Delete the lost server under Servers to tidy up.

If a recovery fails, the old website is left as it was, so you can try again (for example with an older backup or another server).

Who can do this

The workspace owner and super admins.