DNS records
Netkeel does not host your DNS. You add the records at your DNS provider, which is often the company where you registered the domain. Netkeel then checks that they point to your server.
Find your server’s addresses
Section titled “Find your server’s addresses”You need your server’s IP address. You can find it:
- in the banner at the top of a website that is not live yet
- in the Domain connection dialog, under DNS records, where each row is marked Required or Optional (click the DNS status next to the website’s address)
- on the server’s page, under Overview → Server details (IPv4 and IPv6)
The records to add
Section titled “The records to add”For a domain such as example.com:
| Type | Name | Value | Needed? |
|---|---|---|---|
| A | @ (the domain itself) |
Your server’s IPv4 address | Yes |
| A | www |
Your server’s IPv4 address | Only if you want www |
| AAAA | @ |
Your server’s IPv6 address | Optional |
For www, a CNAME record pointing to example.com works too.
Netkeel’s check passes only when every A and AAAA record for the domain points to your server. So:
- Delete old A records that point to your previous host.
- Delete any AAAA record that points somewhere else. If you keep an AAAA record, it must be your server’s IPv6 address, as shown under Required DNS records.
The records for email (MX, TXT and so on) are not affected. Leave them as they are.
Check your DNS
Section titled “Check your DNS”Click the DNS status next to the website’s address. The Domain connection dialog shows what the domain currently points to, and one of these messages:
| Message | What to do |
|---|---|
| Domain connected | Nothing. The domain points to the server. |
| “Your domain points to a different address” | Change the A record to your server’s address. |
| “Some records point elsewhere” | Remove or fix the A or AAAA record that points elsewhere. |
| “Add the records below at your DNS provider” | No records found yet. Add them, or wait for DNS to update. |
Click Check again after each change. DNS updates can take from a few minutes to several hours, depending on your provider and the record’s TTL.
Using a proxy or CDN
Section titled “Using a proxy or CDN”If your domain goes through a proxy or CDN, such as Cloudflare with the proxy switched on, the check sees the proxy’s address instead of your server’s, and the domain can’t be connected. Set the records to DNS only while you connect the domain.
Next step
Section titled “Next step”When the check passes, connect your domain.