Billing and invoices
Netkeel is pay as you go. You pay for each server by the hour while it exists, never more than its monthly price, and your card is charged once a month for what you used. There is no contract and nothing to pay in advance. Prices are in US dollars and exclude any applicable sales tax.
Open Billing in the sidebar to see your usage, cards, receipts and company details. The workspace owner and super admins can open it.
What you pay for
Section titled “What you pay for”- Servers. Each server is billed for every hour from when it is created until it is deleted, up to its monthly price. Hours are rounded up. A server that is powered off still counts until you delete it. Upgrading a server changes its rate from when the resize completes. The panel shows the exact price before you create a server.
- Off-site backup storage. Copies of your backups in Netkeel’s off-site storage cost $0.03 per GB a month, from the first GB. Netkeel measures what you store each day and charges the average over the month. Copies in your own bucket are not charged by Netkeel. See Off-site backups.
When your card is charged
Section titled “When your card is charged”Your usage is charged to your default card on the 1st of the following month. If your usage reaches a set amount before then, it is charged sooner. The Overview tab shows that amount and the date of your next charge.
Any credit on your account is used before your card is charged. Very small amounts at the end of a month carry over to the next month.
If a charge fails
Section titled “If a charge fails”The Overview tab tells you the charge failed and when the grace period ends. Netkeel retries once a day. Update your card under Payment methods, or click Pay now.
If the balance is still unpaid after the grace period, the account is suspended. Your websites keep running, but you cannot create anything new until the balance is paid.
The Billing tabs
Section titled “The Billing tabs”| Tab | What it shows |
|---|---|
| Overview | How you are billed, this month’s usage so far, a projected total and a line per server. Off-site storage appears as Off-site backup storage. |
| Payments | Each usage payment, any refund, and a View receipt link. |
| Payment methods | Your saved cards. Add a card, choose Make default, or remove one. Billing portal opens the payment processor’s own page. |
| Credits | Your credit balance and every credit added to the account. |
| Usage history | Each past month per server, with a Download report button for a CSV file. |
| Account | Company details and Tax IDs, which appear on your invoices. |
Add a card
Section titled “Add a card”- Open Billing, then Payment methods.
- Enter the card number, expiry and CVC under Add payment method.
- Click Add card.
The new card becomes your default. Card details are handled by the payment processor; Netkeel never stores your full card number.
Add company details and a tax ID
Section titled “Add company details and a tax ID”- Open Billing, then Account.
- Fill in Company details and click Save changes.
- Under Tax IDs, choose the Type, enter the Number and click Add tax ID.
Changes appear on your next invoice.
Uptime credits
Section titled “Uptime credits”If a server’s monthly uptime falls below 99.9%, contact support within 30 days of the incident to request a service credit, as set out in the Terms of Service. Approved credits appear under Credits and are used before your card is charged.
Refunds
Section titled “Refunds”New customers can ask for a full refund within 30 days of creating their account. See the Refund Policy for details.